|Rug Weave||Machine Made|
|Delivery Time||1-3 days Standard Delivery|
|Rug Room Type||Bathroom, Castle, Dinning Room, Garage, Hallway, indoor, Kids Room, Kitchen, Living Room, Office, Outdoor, Reading Room, TV Room|
We’re continuing to work on making our delivery services as flexible as possible to ensure we can get our products out to you as fast as we can. Our delivery is available five days a week (Monday to Friday) and we reassure all our customers, with the fragility of some of our products, we take extra special care in the packing of our products to ensure they arrive to you in great condition.
There is no minimum order value for our trade customers.
FREE DELIVERY ON ORDERS OVER £400 for UK MAINLAND
We are delighted to offer Free Shipping to UK Mainland for all orders over £400 ex VAT. There are some exclusions, please see list* below.
Booking In Deliveries
All deliveries will be booked in by our A2ZRUG Dispatch team prior to the dispatch of any goods. For Ireland our couriers book in when goods reach port.
Deliveries can be made between 09:00 and 17:00 from Monday to Friday.
Deliveries lead time is between 1-3 working days for UK mainland and 5-10 working days for Ireland.
Timed Shipping Service
We offer a timed shipping service, allowing you to choose a specific time to receive your goods. With this option, a charge is applicable to the buyer for this service that shall be advised at the time of booking.
Failure to Receive Delivery
If the buyer is not available to take in the booked order, or the order needs to be re-directed to another address other than that of booking, a charge of £50 per pallet deliveries will be applicable to the buyer for storage and re-shipping. This will be advised prior to re-shipping by A2ZRUG.
If the buyer cancels an order or refuses delivery once the order leaves our warehouse, we will deduct a 20% restocking charges, £30 per pallet.
The buyer’s premises must allow access to facilitate and manoeuvre an articulated vehicle to within close proximity of the shipping point and all deliveries from A2zrug are palletised unless otherwise advised by A2ZRUG Dispatch team when booking in.
Drivers are unaccompanied and may require assistance with unloading. Please be aware that the carrier company’s insurance only covers shipping to your door and does not extend to moving items inside your property and/or offloading pallets. Ensure you have planned ahead to move your goods further into your property.
Customers have a 30-minute unloading period. In the event that the buyer fails to unload goods within 30mins of the arrival at the buyer’s premises, the buyer will incur additional costs.