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 Are my details secure and confidential?

We do not store any payment details on our servers. We have a relationship with Sagepay to ensure that you have many options to make a payment and ensure that your payment is done in a safe and secure way. Any information that is sent to these payment engines is encrypted. This means that information passed from your computer cannot be read by someone else. As a merchant, we also ensure our policies and procedures ensure to the Payment Card Industry's Data Security Standard (PCI-DSS). We want to ensure that you enjoy your experience on A2Z Rug, and as part of this we ensure that our customers' data is as safe as possible when they purchase products online. For more information on PCI DSS please see the PCI Security Standards Council Website.

 Are the colours on your website accurate?

During the photography process we take great care to ensure a detailed and accurate reproduction of every rug we sell. However, variables out of our control, such as the setup of your computer monitor, can sometimes affect how colours are displayed. If you are uncertain about a particular rug colour and would like more information before you order you may ask further questions by contacting us.

 Are there other A2ZRUGS products that are not on the website?

At A2Z rugs, we endeavor to photograph every new imported rug and post it onto our website as fast as possible. With frequent new shipments coming in, our ever-growing stock is therefore constantly changing. We doubt you won't find what you're looking for first time round - but do guarantee there will be new stock next time you look, so keep on visiting.

 Are your rugs easy to clean?

Our rugs are made from lots of different types of fibers. The rugs that contain polypropylene and acrylic, which are synthetic fibers you can use many cleaning products available on the market that are for cleaning synthetics. The majority of our rugs are made from natural fibers like wool, cotton and silk. How you choose to clean them depends on the age of the rug and the fibers that are used in them. In the same way that you have a lower temperature setting for wool on your washing machine, you need to treat these rugs with care. Traditional Persian rugs, Indian rugs and Oriental rugs are very durable, but we recommend that if you get a bad stain on these rugs that you seek professional help to clean them properly.

 How do you ensure the security of my details?

We do not store any payment details on our servers. We have a relationship with Sage pay to ensure that you have many options to make a payment and ensure that your payment is done in a safe and secure way. Any information that is sent to these payment engines is encrypted. This means that information passed from your computer cannot be read by someone else. As a merchant, we also ensure our policies and procedures ensure to the Payment Card Industry's Data Security Standard (PCI-DSS). We want to ensure that you enjoy your experience on A2Z Rug, and as part of this we ensure that our customers' data is as safe as possible when they purchase products online. For more information on PCI DSS please see the PCI Security Standards Council Website.